Shipping Policy

Shipping policy
Flamingo Clothing Shipping Policy
At Flamingo Clothing, we do our utmost to ensure that your order reaches you quickly and safely. This shipping policy informs you about our shipping methods, fees, delivery times and other important details.

1. shipping costs
a. Within France
Standard delivery: We offer free standard delivery for all orders within Europe.
b. International shipping
Shipping costs for international orders vary according to country and package weight. The exact charges will be displayed during the checkout process.
2. delivery times
a. Within France
Standard delivery: Orders are generally processed and dispatched within 1 to 3 working days. Once shipped, the order is delivered within 2 to 5 working days.
b. International shipping
Delivery times vary according to destination. On average, delivery takes 5 to 15 working days, but may be delayed by customs procedures and local postal services.
c. Processing time
Orders placed before 11.59pm on a working day are processed the same day. Orders placed after 11.59pm or over the weekend will be processed on the next working day.
3 Shipping methods
Auréole Paris works with reliable transport partners such as Chronopost, Mondial Relay, La Poste and Colissimo to guarantee safe and rapid delivery. At checkout, you can choose the shipping option that suits you best.

4 Order processing
a. Processing time
An order confirmation is sent by e-mail after purchase. Orders are processed within 1 to 3 working days, unless otherwise indicated.
b. Shipping confirmation
Once your order has been shipped, you will receive an e-mail with a tracking number so you can follow your package in real time.
5 Delivery problems
a. Incorrect address information
It is the customer's responsibility to provide a correct delivery address. Flamingo Clothing cannot be held responsible for delays or lost packages caused by incorrect information.
b. Lost or damaged parcels
If your parcel is lost or damaged during shipment, please contact our customer service department immediately. We will investigate with the carrier to resolve the problem quickly.
c. Undeliverable parcels
If a parcel cannot be delivered due to an incorrect address or if it is not collected from the collection point, it will be returned to Flamingo Clothing We will contact you to arrange a new shipment, but the cost of reshipment will be borne by the customer.
6. customs duties and taxes
a. International customers
For international orders, customs duties and import taxes may apply when the package arrives in your country. These charges are payable by the customer and cannot be influenced by Auréole Paris.
b. Customs delays
International shipments may be delayed due to customs controls. Unfortunately, we have no control over these delays.
7 Contact us
If you have any questions about our shipping policy or need help with your order, please contact our customer service department:

E-mail: Flamingo-Clothing@hotmail.com